Questions and answers

VooDoo stores are represented in Moscow, St. Petersburg.

Shops in Moscow:

• Shopping mall European Store STOKMANN at the address: Kievsky Railway Station Square 2. The nearest metro station is “Kievskaya”. Contact number: +7 (800) 555-49-05.
• Shopping mall Fashionable season shop STOKMANN at the address: Okhotnyi Ryad Street, 2. The nearest subway station is “Okhotny Ryad”. Contact number: +7 (800) 555-49-05.
• BOHAROOM at the adress: 6 Kolpachnyy Pereulok, building 4. Nearest metro station “Kitay-Gorod”. Contact number: +7 (915) 173-44-57.
• Shop VooDoo is located at: Berezhkovskaya Naberezhnaya, 8. Contact number: +7 (495) 182-05-88.

Stores in St. Petersburg:

• Shopping mall Nevsky Center Store STOKMANN at 114-116, Nevsky Avenue. The nearest subway station is “Vosstaniya Square”. Contact number: +7 (800) 770-09-90.

The list of the cities where VooDoo shops are planned to be opened is always announced on our page in Instagram. Please watch the news on the website: https://voodoo-store.com, via Instagram: voodoo.store_

The idea of VooDoo is based on the following values:

The elegance of silhouettes and trendy design is the basis of a stylish VooDoo image!

The VooDoo girl is special: she is feminine, bright, open and passionate. She has a strong feminine style that emphasizes her natural sexuality and distinguishes her from the rest.

Life. Personality. Femininity. Sensuality.

VooDoo’s collections feature a wide range of clothing for special occasions as well as for everyday life, allowing VooDoo girl to look luxurious and stylish in any situation. No exceptions. But the main thing is that VooDoo is not only beautiful and fashionable clothes, but also the emotions of buying them – the feeling of superiority and individuality.

The models of VooDoo collections are bright, expressive, with clearly expressed feminine style and sensual silhouettes. A distinctive feature of the brand is its own team that monitors and embodies the most actual trends in the fashion world, as well as a combination of affordable prices and high quality products.

VooDoo – your clothes, your emotions!

VooDoo Collections are created by Dali Remizova, the founder and ideologist of the Brand.

• Receive your order via courier service to the address you specify when you place your purchase.
• Pick up your order yourself at the VooDoo store in Moscow, at Berezhkovskaya Naberezhnaya, 8. The nearest metro station is “Ulitsa 1905 Goda”. Contact number: +7 (495) 182-05-88.

Fitting is present (15 minutes). Partial redemption is present.

The cost and timing are influenced by your location, you can find detailed information about the delivery terms on the website in the section «DELIVERY and PAYMENT».

With the ability to pay for the order to the courier.
With the possibility of fitting. With the possibility of partial redemption.
Delivery in the next 2 working days.
Orders placed at the weekend will be delivered on MONDAY.
Delivery within the Moscow Ring Road from 10:00 to 21:00 (Monday to Friday).

Urgent delivery by courier service in Moscow costs 450 rubles.
Only by prepayment. With the possibility of fitting. With the possibility of partial redemption.
Delivery is day in day in working days. (when placing an order from 11:00 to 18:00 on a working day)
Delivery within the Moscow Ring Road from 10:00 to 21:00 (Monday to Friday).

Delivery by courier service out of the Moscow Ring Road and in Moscow region costs from 600 rubles.
With the ability to pay for the order to the courier. With the possibility of fitting. With the possibility of partial redemption.
Delivery 1 – 3 working days from 12:00 to 18:00 (Monday to Friday, except weekends and holidays).

Delivery by CDEK courier service in Russia costs from 300 rubles.
Without the possibility to pay for the order to the courier. No possibility of fitting. Without the possibility of partial redemption
Delivery of 3 – 14 working days from 9:00 to 18:00 (Monday to Friday, including weekends and holidays, with a preliminary call from the courier).
Delivery time and cost can be increased for remote regions.

Delivery by courier service of CDEK to the countries of the Near Abroad costs from 520 rubles.
Delivery of 3 – 14 working days from 9:00 to 18:00 (Monday – Friday, including weekends and holidays, with a preliminary call from the courier).
Delivery time and cost can be increased for remote regions.

Delivery by courier service of CDEK to non-CIS countries costs 1500 rubles
Delivery of 3 – 14 working days from 9:00 to 18:00 (Monday to Friday, including weekends and holidays, with a preliminary call from the courier).

We send the order without taking into account local taxes of the country of your stay. This means that the delivery price does not include taxes and duties, and you may have to pay them upon receipt of your goods, or after receipt of the parcel, depending on your local tax system. Contact your country’s customs office for the latest information on monthly limits, duty rates and customs clearance regulations.

You can pay for the order on the website: voodoo-shop.ru. Payment acceptance is organized through PJSC “SBERBANK”. After the order confirmation you will automatically go to the online payment page. If you have any difficulties, please call the toll-free number +7 (919) 777-55-11 or contact us in any other way available to you. We will be happy to help you!

Delivery abroad and in the Moscow region takes place after full prepayment of the order on the website: voodoo-shop.ru
Payment in cash or by card to the courier is available when making delivery in Moscow within the Moscow Ring Road. Please note that the refund is made to the bank card at the time of return of the order, according to the details provided in the application for return.

The money transfer to the current account is credited on the next working day, the delivery term is calculated from the moment the money is received.
Transfer of funds to the details of an individual entrepreneur with the order number in the purpose of payment.

Other payment options are currently under development, please follow the updates in the PAYMENT section.

1. Please contact the shop where you made your purchase within 14 days from the date of purchase.
2. You will need a passport and a receipt to return it. In case of cashless payment, you also need to have a bank card, which was paid for the goods.
3. Fill in the application form for return or exchange of goods. Return application form
4. After approval of the refund, we will refund your money by the original method of payment on the day of application. In case of problems with payment processing we will contact you to clarify the details. Please note that the refund depends on the speed of processing the transaction by your Bank and can take up to 30 banking days.

Detailed information about the terms of return and exchange you can find on the site in the section “RETURNS“.

1. Contact us  in a convenient way within 7 days of receiving your order.
2. Fill out the return order form.Return application form
3. Send the parcel by any courier company at your expense to the following address: 121248, Russia, Moscow, Kutuzovsky Prospekt 12, building 10, VooDoo office, send it to the name of “Dali Remizova”, contact phone +79197775511.
4. WARNING: Return order must be packed in a box or package and sealed with an individual sticker. Put the date, signature and decoding of the sender on the sticker. In the case of a return shipment without a sticker, the sender (the buyer of the order) is responsible for the safety of the items.
5. The date of actual delivery of the order by courier/mail should be NO LATER than 14th day from the date of receipt of the order.
6. After approval of the refund, we will transfer funds to the card or bank account within 3 working days, it is necessary to fill in the full details for the transfer of funds in the application for refund. In case of problems with payment processing we will contact you to clarify the details. Please note that the refund depends on the speed of processing the transaction by your Bank and can take up to 30 banking days. Cash refunds are not available.
7. The refund is made made minus the amount paid for the delivery when placing the order.***

Collections are updated every week. Observe the latest news on the website: voodoo-shop.ru in the “NEW” section. VooDoo releases collections every month, 12 times a year. Each new collection complements the previous one and helps to create a harmonious image.

In the “SALE” section, we offer things that start to get a nice discount. In addition, we offer seasonal discounts on some positions. See Instagram:  voodoo.store_ and voodoo-shop.ru in the “SALE” section.

We sell only the items that are presented on the site: voodoo-shop.ru

The model you are interested in may appear again. Leave the “Inform of the receipt” request:

1. Go to ‪voodoo-shop.ru
2. Find the model of interest
3. Select size
4. If this size does not exist, click on it
5. Enter the requested information: name, contact phone number, e-mail
6. Click on the “Inform” button

As soon as the model of the required size is available to you, you will receive a notification to the post office specified in the application. Subscription is not a reservation for the product.
If the model you are interested in (skirts / dresses / trousers / coats) in this color does not appear, it is possible that this model will appear in a different color. Please watch for updates on the website: voodoo-shop.ru in the “NEW” section and via Instagram: @voodoo.store_.

The VooDoo grid size includes the following sizes: XS, S, M, L. There are also free cut things in the collections – the size of ONE SIZE. You can find the measurements of the model you are interested in and the size range in detail on the website: voodoo-shop.ru

Things are made according to sketches and size chart of VooDoo, some models are presented in size ONE SIZE. Detailed measurements of the product you are interested in can be found at: voodoo-shop.ru.
If you want the model under your measurements, please contact us in the way that is available to you.

The size you are interested in may appear again. . Leave the “Inform of the receipt” request:

1. Go to ‪‪voodoo-shop.ru
2. Find the model of interest
3. Select size
4. If this size does not exist, click on it
5. Enter the requested information: name, contact phone number, e-mail
6. Click on the “Inform” button

As soon as the model of the required size is available to you, you will receive a notification to the post office specified in the application. Subscription is not a reservation for the product.
We wish you successful and timely purchases!

In the product card you can switch between different colors of the same model. All available product colors are presented on the website: voodoo-shop.ru
You can watch the collections update on the site in the «NEW» section and via Instagram: voodoo.store_.

Yes, the assortment is the same. New products appear on the site and in VooDoo stores at the same time. Please note that the availability of sizes on the site and in the store in your city, at the time of purchase, may not coincide. For more information, please contact us in the way that is available to you. We are happy to help you!

We are happy to book the model you are interested in. Contact us in any other way available to you.
Indicate:

• Name and surname;
• Contact phone number;
• The city where you want to book the item;
• Product article (see voodoo-shop.ru or Instagram: @voodoo.store_);
• Size of interest.

Please note that the reservation is valid for 24 hours, and that the reservation does not apply to new products.
We wish you pleasant and thoughtful shopping!

On ‪voodoo-shop.ru you can see the model from other angles, familiarize  with the composition of the fabric and view it in an enlarged form. For convenience, in Instagram ribbon, under each photo we specify the model’s article in #hashtag format, after which you will see more photos of the product from different angles.

We are a Russian brand and produce 80% of our products in Russia. We order some of our products in Italy.

To keep the original look of the product for a long time and prolong the joy of buying, we recommend:

• Dry-cleaning (keeps the look and shape of the product);
• Hand washing at a maximum water temperature of 30 degrees (avoid friction and twisting);
• Drying flat on a flat surface.

Let your favorite things last a long time and look great!

For questions on advertising, PR and publications in mass media and Instagram please contact us by e-mail:
e.bashmakov@voodoo-shop.ru